. If you have already missed a payment, your payment holiday will begin on the date of the first missed reward. Please note that policies beginning with “United Kingdom”, e.g. “UK1234567”, are not eligible for a payment holiday. You can pay online by credit/debit card through our secure online payment gateway (24/7). Your policy can be cancelled 90 days after your first missed reward or 180 days if the policy is held in trust. If this is the case, you will need to apply for a new policy. This includes disclosing any new lifestyle or medical issues that may have arisen since you purchased your original policy. Yes, you may be able to request a payment holiday as long as you have only missed one payment and meet our eligibility criteria. You will need to call us to set up another direct debit.
Your payment holiday will then begin on the date of your first missed reward. Visit our support and contact page to see our frequently asked questions, or ask us a question to find the information you need Your payment holiday begins on the first payment due date after your application. provided that we have 10 days` notice period before receipt of the next payment by direct debit. If you choose to pay by direct debit, we will recover the outstanding amount as soon as possible. A specific date cannot be requested. If you pay direct debit, we will continue to collect your premium in this way, unless you tell us otherwise. Lines are open:8 a.m. – 8 p.m. Monday to Thursday8 a.m.
– 6 p.m. FridaySaturday and Sunday closedWe are closed on statutory holidays When you set up your payment method, you have the choice to include outstanding rewards in your direct debit rate or pay by debit or credit card. If you are experiencing financial difficulties, you may be able to take out a payment holiday*. With a payment holiday, you can take a three-month break from paying your monthly premiums if your payments are up to date or if you just missed a payment. You will remain covered by your policy, subject to your insurance conditions, which will give you some respite. You can set up your payment method and pay your outstanding rewards on your secure My Account portal or by calling 0370 900 8819*. All you have to do is contact us on 0370 010 4080* and we will arrange this for you. We understand that you may be having trouble paying your premiums right now, and we want to help you stay protected. Legal & General, L&G, L&G – EVERY DAY MATTERS and the Legal & General logo are registered trademarks of Legal & General Group PLC and are used by Fairmead Insurance Limited under license. Legal & General Group PLC accepts no responsibility for Fairmead Insurance Limited products or the maintenance of such products. This policy is underwritten by Fairmead Insurance Limited, a member of Liverpool Victoria General Insurance Group.
Fairmead Insurance Limited is not a member of the Legal & General group of companies. Yes, if you feel that you can now continue your rewards as usual, you can change your mind at any time during the three months. If you have multiple products with us, you must submit separate requests for each product. Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 202050 for financial services. Registered in England and Wales under number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. For any other questions about pay holidays or missed payments, read our FAQ below. If you resume your regular payments and pay your missing premiums during your 60-day period, your coverage or regular rewards will not change. We won`t ask you any questions about health or lifestyle, and you don`t have to do anything else.
Need help with your documents, updating your information, or cancelling a policy? Use our online form to contact us. Call us on 0370 010 4080** and we will guide you through the process. We will send you a letter to inform you when your payment holiday begins, when your payments begin again and when we collect outstanding payments. This should be kept with your insurance documents in case a claim needs to be made. If a claim is made within 60 days of the first missed premium, we will review and pay any valid claim in accordance with the terms of your policy, less unpaid premiums for the policy. Please allow us up to 28 days to process a refund. Gold and Silver customers, if you have an insurance number that starts with DUHHS, please call 0370 060 0227. If you have missed more than one payment, you are not allowed to book a payment holiday. If you cancel this policy within 14 days of the start or renewal date, or receipt of your insurance documents, whichever is later, we will refund the unused period of coverage. No, if you reinstate your payments and pay outstanding arrears before your 60-day deadline, your premium amount will remain the same and no further medical or lifestyle questions will be asked.
Do you need answers to other questions? To learn more, visit our dedicated FAQ page. If you are experiencing financial hardship, we recommend that you contact us or your financial advisor (if applicable) to find out if you are eligible for a payment holiday*. If you are experiencing financial problems due to coronavirus (COVID-19) and need help, we may be able to help. We offer this service to those in need, which are types of situations in which we can help; To request a payment holiday, you can contact us on 0370 010 4080**. We will collect your direct debit; However, we will not receive any payment until the end of the payment holiday. We know that during this difficult time, many people are looking for ways to reduce their monthly expenses. However, before you cancel your policy, you should consider why you purchased the policy in the first place – perhaps to take care of your loved ones when you were no longer around to pay off your mortgage or if you were diagnosed with a specific critical illness and couldn`t work. If we are unable to recover all premiums due for this policy at the end of the payment holiday, your policy will be cancelled and coverage will end. You may be able to reinstate your policy, subject to the resolution of health and lifestyle issues, as well as payment of all outstanding premiums in accordance with your insurance conditions. If you made a claim during the insurance period, you will have to pay the full annual premium and will not receive a refund. If you have not opted for a payment holiday and have missed or cancelled a payment, you will remain covered by your policy for 60 days from the date of your first missed premium (this is the day your direct debit would have been collected). If you wish to change your payment method, please contact our customer service.
Yes, we may consider reinstating your payment after 60 days, but you may need to answer some health and lifestyle questions (called a health record). You`ll also need to refund missed rewards and set up a new payment method. We`ve created frequently asked questions to help you with payment requests. PhoneCall our automated payment line (24/7): 0370 142 0004. If you would like to request a payment holiday, please call us directly. With your unique 9-digit reference number: XXX-XXXX-XXX (in your renewal package), your postal code and credit or debit card details. If we are unable to suspend direct debit before the next payment date, we will collect your monthly premium as usual. The payment holiday begins the following month and lasts for three months. We will receive the three-month bonus due at the end of your payment holiday. Your regular monthly rewards will automatically resume at the end of the three months. We collect the amount due at about the same time as your next monthly premium.
This may appear as one payment or two separate payments in a few days on your bank statements. If you wish, you can contact us at least 16 days in advance and pay the three monthly rewards with your credit or debit card.